Gen AI delivers quantifiable returns for TD Financial institution, and it is planning to deploy the tech extra extensively. Certainly one of Toronto-based TD’s first gen AI use circumstances was a digital assistant for its customer support facilities, launched in 2023, to assist staff discover solutions to shopper questions sooner, Sumee Seetharaman, head of AI and machine studying, instructed FinAi Information. “Since rolling out our digital assistant, we’ve recorded a 12% discount in calls which might be handed off to help groups,” Seetharaman mentioned. […]
